The SIXPAD is the personal assistant of the employee on site. The employee receives day-to-day digital orders, instructions on how to carry them out and the opportunity to document his or her work. The notes are prepared as reports ready for printing, result data is transferred to third-party systems. A SIXPAD document contains interactive worksheets in a folder hierarchy consisting of categories and groups. A worksheet contains structured notes with texts, numbers, date values, check boxes, radio buttons, dropdowns, photo dialogs and tables. The Pro functions of SIXPAD turn it into an intelligent and interactive partner for on-site work. Mathematical/logical functions, calculations, checking of correlations between input values, plausibility checks, evaluations and recommendations, dynamic evaluation of user input, fading in and hiding of categories, groups and function elements and the dynamic display of comments and help texts ensure a constant overview and minimal complexity.
Im täglichen Arbeitsablauf orientiert sich der Mitarbeiter an seinem Tagesplan. Hier sind alle Vor- und Begleitinformationen sowie die anstehenden Erledigungen übersichtlich dargestellt. Kurztexte sorgen für Informationsaustausch im Team. Durch Klick auf eine Erledigung wird der für die Aufgabe spezifische Dialog geöffnet. Der Mitarbeiter kann sich frei im SIXPAD-Arbeitsbereich bewegen. Kategorien und Gruppen sorgen für gezielten Zugriff. Auf Wunsch hilft eine Schritt-für-Schritt-Führung in den einzelnen Arbeitsschritten. Die Arbeiten vor Ort werden auftragsgemäß erledigt und mit wenigen Klicks, Fotos und Kommentaren dokumentiert. Die Vollständigkeit wird automatisch geprüft, die Unterschrift von Mitarbeiter und Kunde sorgt für Verbindlichkeit. Nach Abschluss der Arbeit wird das Ergebnis auf den Server "hochgeladen" und steht für Reviews und Berichte zur Verfügung.
Your typical service processes are as individual as your company, its fields of work and its products. You and your team know best, based on their experience, which service tasks are to be carried out by whom, when, where and in which order, and what needs to be done.
Give your experts the unique opportunity to manifest the value of their work, to put their knowledge into a simple, clear digital form and, if necessary, to optimize the processes in a simple and continuous way. This does not serve to eliminate these personal activities or even the employees in the future, but to make the work easier, to improve the results, to work more efficiently and more economically and ultimately also to strengthen the competitive position of the company and thus the jobs. Your service know-how and your data remain within the company. Knowledge multiplication and transfer in the team is facilitated, the loss of knowledge due to fluctuation is considerably reduced.
Use SIXDESIGNER to open an existing service template out of the service catalogue and adapt it to a new process or create a completely new one. Define its basic structure with just a few clicks, based on categories, groups and worksheets. Add functional elements and content specifications. Use functions such as drag and drop to arrange the functional elements as wanted. Save the service template with a new name and make the result available in the service catalog. Use PRODESIGNER to expand a service template towards an intelligent and interactive dialog. Add mathematical/logical formulas and scoring models. Design plausibility checks and dynamic menu behavior where relevant parts of the dialog are displayed, but currently unimportant parts are hidden. Generate recommendations and ratings based on the data provided.
Delivering structured services - on the customer's premises, on the road or on the company campus - requires a stringent, efficient and transparent work organisation. SIXCENTER is the central workflow control for planning, scheduling, order tracking, postprocessing, archiving and research.
The work order overview in SIXCENTER contains all active, in preparation or in progress tasks. Service Points indicate the service delivery location, whereby certain services in their respective form are only available at certain locations. The archive is the long-term storage for completed services, where raw data of the documentation and generated reports are stored and retrieved.
In the daily workflow, a service order is created either in the SIXCENTER by the dispatcher, in the SIXPAD by a service employee or automatically by transferring order specifications from a leading system. The service request defines who is to carry it out, when and where, with which tools and information and according to which specifications. The order is allocated, provided, retrieved via SIXPAD, played back by SIXPAD and checked. The automatically generated report is sent to the customer or to third-party systems; all data is also available in the archive and digitally via interfaces for evaluation and forwarding.